Official figures show that 9 million people in Britain have a hearing impairment, a further 2.5 million have speech loss and another half-million have a serious stammer. This means that around 12 MILLION potential callers to your organisation may have problems using the phone. Can you afford to miss that level of business?
West Wight Audio can offer training in understanding the needs of your deaf, hard of hearing, speech-impaired and deaf-blind customers on the phone. With over 10 years experience of the UK telephone relay service and over 20 years dealing with disability and telecommunications issues, we are uniquely placed to help your organisation not only meet the requirements of the Disability Discrimination Act, but capitalise on the market that you are missing.
Training can be for individuals, or teams and will give a complete overview of how these calls work. Including training on the textphone (Minicom) that you may have already and use of the UK Relay service (Typetalk) There is some practical, hands-on experience and all aspects of these calls are covered. As part of the Communications Access Consultants collective, we can cover all of the UK. Click Here for more details
Sessions don't take long and are lively and informative. Several can be run in a day to allow call centre teams to work split-shifts if required.
For more details please email Kelvin or call 0800 118 2484. We promise no obligation and no high-pressure sales!
West Wight Audio are proud members of the Isle Of Wight Council Trading Standards, Buy With Confidence Scheme